FAQ

At This time we only ship to US and Canada.
We accept Visa, Matercard, American Express, Discover and Paypal.
We ship engraved, personalized gift orders within 7-10 business days (excluding holidays and our regularly scheduled site and inventory maintenance in October and January). We do not accept rush orders. Changes cannot be made to an order once it has been received without a $25.00 change fee. All orders ship via USPS Priority Mail** Due to package size and product mix, some orders may ship in multiple packages under the same tracking number. We offer Fast Track (4-7 days in-house, then USPS Priority 2-3 days) for $30, if you are in a hurry for your product. If you are buying a large number of items for a special occasion, please give us 2-3 weeks.
Once completed and placed, your personalized order is immediately sent to our production facilities so that we may offer you expedient service, with orders often personalized and shipped within a few days! Understandably, cancellations or changes to personalized orders cannot be accepted without a $25 change fee. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted
No, personalization (engraving, monogramming, laser engraving, etc.) is always FREE of charge.
Tracking numbers will be automatically emailed to the email address on the account when a product is shipped.
All graphics must be submitted in black & white, high resolution, jpeg or PDF format, or otherwise engrave-ready. We do not accept photos. Rule of thumb, if you can photocopy your graphic, in black ink only, and still make out the image very clearly, then it’s probably engrave-ready. However, if you make a photocopy and the edges are not clear or because the graphic (perhaps a logo) was multi-color and things just look wrong in all black, then your graphic is not engrave-ready, in which case, we will charge a nominal fee to correct. Graphics must be submitted with the order. There is no setup fee if artwork is supplied engrave-ready.
Unfortunately, we don't offer gift-wrapping or gift messaging service at this time.
We are a "Made in the USA" business, based out of NY, where the main shop is located. We have grown and have expanded our business overseas (UK, Hong Kong, China) to accommodate buyers and to be closer to suppliers. We design, develop, produce, and ship all our orders in the USA. Rarely, depending on stock availability, your order may ship from the 3 countries mentioned above. Manufacturing location does not affect processing times. Please contact us before purchase if you have any questions regarding this matter.

How To Choose Your Graphic?

1.Choose desired graphic from gallery shown above.
2.In the appropriate field (i.e."Graphic Style") write in a number shown uder your desired graphic.
3.For an additional personalization, please insert in "Engraving" box.

PLEASE DOUBLE CHECK YOUR PERSONALIZATION BEFORE SENDING ORDER!!!